Defines landmark best practices through inclusive user research, benchmarking and a co-design workshop.
As Intact’s design system expanded across multiple lines of business, accessibility became a core design priority.
Within the roadmap, I helped define and document landmark UX pattern through user research and cross-functional collaboration with designers and stakeholders. These insights were standardized into design system guidelines to ensure consistent and accessible experiences across the enterprise product ecosystem.
This work supported cross-functional internal stakeholders, including designers, developers, and product owners, who rely on the design system to create consistent and accessible experiences. It also impacts end users of client-facing products, especially those using assistive technologies like screen readers and keyboard navigation. By aligning teams on accessible landmark best practices, the work promotes more inclusive and navigable user experiences.
with assistive technology users
with assistive technology users
against leading design systems
against leading design systems
with designers and developers
with designers and developers
Part 1. Research and Benchmarking
Researched W3C landmark guidelines alongside benchmarking leading design systems and products to understand real-world implementations. Synthesized standards and patterns into actionable recommendations for the enterprise context, aligning teams on best-fit approaches while identifying areas for further exploration.
Part 2. User Research and Co-Design
Conducted user interviews with assistive technology users including one voice recognition user and two screen reader users to understand their experiences with landmark navigation and alternative methods such as heading navigation. Translated insights into co-design sessions with designers and developers, collaboratively exploring solutions, validating assumptions, and refining approaches to better support accessible navigation.
By documenting research findings and standardized landmark best practices in the design system, this work enabled designers and developers to streamline workflows and deliver more consistent, accessible client-facing experiences.
By documenting research findings and standardized landmark best practices in the design system, this work enabled designers and developers to streamline workflows and deliver more consistent, accessible client-facing experiences.
